Onsite Billing & Customer Care Specialist

Spectrum; Vancouver (WA); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team in a fast-paced call center setting. You will handle inbound calls, provide product knowledge, and assist customers with account-related inquiries while maintaining professional and empathetic service.

This onsite role requires excellent communication, multi-tasking, and a strong work ethic. Training and benefits are provided as part of joining a Fortune 100 company with a broad service footprint.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Handle inbound calls related to billing inquiries.
• Provide accurate product knowledge and account support to Spectrum customers.
• Navigate multiple computer programs to assist customers and resolve issues.

Skills

Communication

Organization

Time management

Problem-solving

Efficient

Multi-tasking

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative for our billing team in a fast-paced call center setting. You will handle inbound calls, provide product knowledge, and assist customers with account-related inquiries while maintaining professional and empathetic service.

This onsite role requires excellent communication, multi-tasking, and a strong work ethic. Training and benefits are provided as part of joining a Fortune 100 company with a broad service footprint.