Community Solutions Support & Growth Specialist

Charter Communications, Inc.; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service professional to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet and Streaming issues, and manage activations and billing with a focus on building lasting relationships.

Ideal candidates will leverage product knowledge to suggest upgrades, handle orders, and support sales goals while delivering excellent service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency with billing systems.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

English proficiency

Product knowledge

Billing systems

Verbal and written communication

Problem solving

Multitasking

Customer service mindset

PC skills / MS Office

Education

High school diploma or equivalent

Job description

Spectrum is seeking a customer service professional to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet and Streaming issues, and manage activations and billing with a focus on building lasting relationships.

Ideal candidates will leverage product knowledge to suggest upgrades, handle orders, and support sales goals while delivering excellent service in a fast-paced environment.