Customer Retention & Upsell Specialist

Spectrum; Austin (TX); On-site; USD 51,577,000 - 103,320,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell video, data, and voice services. You’ll work in an office environment and contribute to revenue growth while delivering excellent service.

The role requires strong communication skills, 2+ years in a call center or customer service setting, and the ability to work variable hours including weekends.

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years of call center or customer service experience preferred.
• Ability to read, write, speak, and understand English clearly.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain professionalism and courtesy in every customer interaction.
• Meet and exceed activity goals by following call handling metrics.

Skills

Communication

Customer service

Upselling

Problem solving

English proficiency

Call center experience

Education

High school diploma or equivalent

Tools

Billing system

CRM software

PC proficiency

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell video, data, and voice services. You’ll work in an office environment and contribute to revenue growth while delivering excellent service.

The role requires strong communication skills, 2+ years in a call center or customer service setting, and the ability to work variable hours including weekends.