Solutions Engineer: Technical Demo & Solution Architect

Trustpilot, Inc.; New York (NY); On-site; USD 80,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401k matching up to 4%

Life Time Fitness membership (discount

Headspace access

Free breakfast and lunch on selectdays

Rooftop office with snacks

Job summary

Trustpilot, Inc. is seeking a Solutions Engineer to support New Business and Account Management teams in demonstrating value, validating product fit, and building customer confidence in Trustpilot’s platform.

You will run technical demonstrations, manage pilot programs, and collaborate with Product, Engineering, and Implementation teams to ensure seamless delivery and integration for prospective clients across the New York market.

Qualifications

• Proven experience in a technical customer-facing role such as Sales Engineering, Technical Support, or Implementation.
• Ability to explain technical features to non-technical stakeholders.
• Ability to manage multiple technical tasks across several sales opportunities simultaneously.
• Comfortable working in a fast-paced environment with Sales and Customer Success colleagues.

Responsibilities

• Technical Discovery: Support Account Executives in uncovering customer needs and existing system environments.
• Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot's value, flexibility, and ROI.
• Solution Delivery: Configure and present standard solutions that address specific customer pain points and business goals.
• Proof-of-Concepts: Manage pilot programs to validate functional requirements and technical impact before signing.
• Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
• Feedback Loop: Capture recurring customer feedback and insights to inform product

Skills

Technical customer-facing experience

Explain complex tech clearly

Multi-opportunity management

Job description

Trustpilot, Inc. is seeking a Solutions Engineer to support New Business and Account Management teams in demonstrating value, validating product fit, and building customer confidence in Trustpilot’s platform.

You will run technical demonstrations, manage pilot programs, and collaborate with Product, Engineering, and Implementation teams to ensure seamless delivery and integration for prospective clients across the New York market.