Senior Solutions Engineer - SaaS Pre-Sales Leader

Doist; New York (NY); On-site; USD 97,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Wellness programs

Job summary

Trustpilot is seeking a Senior Solutions Engineer to be the technical and consultative partner to the New Business and Account Management teams. You will translate customer needs into tailored solutions, design integration approaches, and deliver technical credibility that drives confidence and conversion.

You’ll work across Sales, Product, and Customer Success, delivering demonstrations, supporting pilots, and ensuring smooth handover to implementation in a fast-growing SaaS environment.

Qualifications

• Experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
• Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
• Excellent communication and presentation skills — able to translate technical concepts into business value.
• Customer-centric and commercially aware, with strong problem-solving ability.

Responsibilities

• Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements.
• Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
• Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature.
• Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
• Feedback Loop: Capture recurring customer feedback and insights to inform product development and roadmap prioritization.

Skills

Pre-sales

Solutions consulting

Technical advisory

APIs

Web integrations

Data flows

SaaS architecture

Communication skills

Presentation skills

Job description

Trustpilot is seeking a Senior Solutions Engineer to be the technical and consultative partner to the New Business and Account Management teams. You will translate customer needs into tailored solutions, design integration approaches, and deliver technical credibility that drives confidence and conversion.

You’ll work across Sales, Product, and Customer Success, delivering demonstrations, supporting pilots, and ensuring smooth handover to implementation in a fast-growing SaaS environment.