Solutions Engineer: Deliver Demos & ROI Enablement

Trustpilot; New York (NY); On-site; USD 80,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401k matching up to 4%

Vacation days + personal days + paid H

Free meals on select days

Job summary

Trustpilot is seeking a Solutions Engineer to support New Business and Account Management teams in New York. You will perform technical demonstrations, validate product fit, and ensure prospects gain confidence to convert.

You will bridge technical features with customer requirements to drive commercial results. You will work with Product, Engineering, and Implementation teams to deliver standard solutions, manage pilot programs, and provide technical enablement throughout the sales cycle.

Qualifications

• Experience in a technical customer-facing role (Sales Engineering, Technical Support, or Implementation).
• Proficiency in web technologies including APIs, JavaScript, and standard SaaS integration methods.

Responsibilities

• Technical Discovery: Support Account Executives in uncovering customer needs and existing system environments.
• Product Demonstrations: Deliver tailored demos and presentations articulating Trustpilot’s value, flexibility, and ROI.
• Solution Delivery: Configure and present standard solutions addressing customer pain points and business goals.
• Proof-of-Concepts: Manage pilot programs to validate functional requirements and technical impact before signing.
• Technical Enablement: Act as a trusted advisor throughout the sales cycle, answering technical questions and resolving blockers.
• Cross-Functional Collaboration: Work with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
• Feedback Loop: Capture recurring customer feedback and insights to inform product.

Skills

Technical customer-facing role

Web technologies (APIs, JavaScript)

Job description

Trustpilot is seeking a Solutions Engineer to support New Business and Account Management teams in New York. You will perform technical demonstrations, validate product fit, and ensure prospects gain confidence to convert.

You will bridge technical features with customer requirements to drive commercial results. You will work with Product, Engineering, and Implementation teams to deliver standard solutions, manage pilot programs, and provide technical enablement throughout the sales cycle.