Solutions Engineer - Demos, POCs & ROI

Doist; Denver (CO); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Full health insurance

401k matching up to 4%

20 vacation days + 2 personal days + 0

10 paid holidays per year

Paid parental leave

Job summary

Trustpilot seeks a Solutions Engineer to support New Business and Account Management by delivering technical demonstrations, validating product fit, and driving customer confidence in the platform. You will bridge technical features with customer needs while collaborating with Product, Engineering, and Implementation teams.

You’ll manage pilots, enable the sales cycle, and document integration requirements, contributing to measurable business outcomes and trusted relationships with prospects.

Qualifications

• Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation.
• Proficiency in web technologies, including APIs, JavaScript, and standard SaaS integration methods.
• Strong ability to explain technical features in a way that non-technical stakeholders can easily understand.
• Ability to manage technical tasks across several active sales opportunities at once.

Responsibilities

• Technical Discovery: Support Account Executives in uncovering customer needs and existing system environments.
• Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Solution Delivery: Configure and present standard solutions that address specific customer pain points and business goals.
• Proof-of-Concepts: Manage pilot programs to validate functional requirements and technical impact before signing.
• Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
• Feedback Loop: Capture recurring customer feedback and insights to inform product

Skills

Technical customer-facing role

APIs

JavaScript

SaaS integration

Job description

Trustpilot seeks a Solutions Engineer to support New Business and Account Management by delivering technical demonstrations, validating product fit, and driving customer confidence in the platform. You will bridge technical features with customer needs while collaborating with Product, Engineering, and Implementation teams.

You’ll manage pilots, enable the sales cycle, and document integration requirements, contributing to measurable business outcomes and trusted relationships with prospects.