Solutions Engineer - SMB Pre & Post-Sales (AI CRM)

Attio; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A tech company in New York is seeking a Solutions Engineer to enhance customer success through effective onboarding programs. The ideal candidate will have strong customer-facing experience, technical fluency, and skills in integrating systems using APIs and JSON. Responsibilities include working directly with clients, developing onboarding resources, and gathering feedback to refine the product. This role is crucial for unlocking lasting impact and driving success for Attio's customers.

Qualifications

• Direct customer-facing experience deploying, managing products.
• Experience solving business problems with technology.
• Ability to integrate systems using code or iPaaS solutions.

Responsibilities

• Work directly with Attio’s new customers to ensure success.
• Design and develop programs to support customer onboarding.
• Collaborate with teams to address and resolve product issues.
• Gather client feedback to improve the Attio product.

Skills

Customer-facing experience

Technical fluency

Experience with APIs and JSON

Programming knowledge (JavaScript, Python, SQL)

Ability to work independently

Tools

Zapier

Tray.ai

IFTTT

Job description

A tech company in New York is seeking a Solutions Engineer to enhance customer success through effective onboarding programs. The ideal candidate will have strong customer-facing experience, technical fluency, and skills in integrating systems using APIs and JSON. Responsibilities include working directly with clients, developing onboarding resources, and gathering feedback to refine the product. This role is crucial for unlocking lasting impact and driving success for Attio's customers.