Solutions Engineer [Pre and Post Sales] - SMB

Attio; San Francisco (CA); Sur place; USD 110 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity in the company

Medical, dental, and vision coverage

401(k)

Enhanced family leave

Team off-site events

Résumé du poste

A tech company in San Francisco is looking for a Product Specialist to enhance customer experience and adoption of its innovative CRM solution. You will work closely with clients to ensure successful onboarding, address issues, and gather insights for product improvement. Ideal candidates have experience in customer-facing roles and a strong grasp of SaaS solutions. Competitive salary and flexible work options are offered.

Qualifications

• Direct customer-facing experience deploying, selling, or managing complex products or services.
• Experience solving business problems with technology.
• Ability to work independently in an unstructured, fast-paced environment.

Responsabilités

• Work directly with clients to ensure their success with Attio.
• Design programs to support customer onboarding at scale.
• Collaborate with internal teams to resolve customer product issues.

Connaissances

Customer-facing experience

SaaS concepts

Technical fluency

Problem-solving abilities

Outils

Zapier

Tray.ai

IFTTT

Description du poste

Join to apply for the Product Specialist role at Attio

Base pay range: $110,000.00/yr – $130,000.00/yr

About the role

Attio is on a mission to redefine CRM for the AI era. We’re building the first AI‑native CRM designed for ambitious go‑to‑market teams. We recently announced our $52M Series B, led by GV with support from Redpoint, Balderton, Point Nine, and 01A.

The Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long‑term success.

What you’ll do

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale (e.g., user guides, documentation, onboarding emails, office hours)
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you’ll bring

• Direct customer‑facing experience deploying, selling, or managing complex products or services
• Customer‑facing experience solving business problems with technology
• Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
• Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What we offer

• Competitive salary between $110,000 – $130,000
• Equity in an early‑stage tech company on an incredible trajectory
• Medical, dental, and vision coverage through Sequoia One
• 401(k)
• Enhanced family leave
• Team off‑site in fun places! (We’ve been to Barcelona, Lisbon, Malta, and Split so far)
• Remote working and flexibility

Hiring process

Our hiring process is designed to help us identify people with critical thinking and analytical problem‑solving abilities. We will test for excellent customer communication skills and your technical level, in search of no‑code experts, basic programming skills, and people who are comfortable with APIs and JSON.

Review

Applications reviewed

Screening

• Call with Recruiter ~ 30 minutes
• Call with Hiring Manager ~ 30 minutes

Interview

• Case study exercise ~ take home
• Final interview ~ 30 minutes
• Founder call ~ 30 minutes

Offer

• Offer call

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development, Customer Service, and Product Management

Industries

Software Development, Internet Marketplace Platforms, and IT System Custom Software Development