Solutions Engineer [Pre and Post-Sales] - SMB

Attio

New York (NY)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Job summary

A tech company in New York is seeking a Solutions Engineer to enhance customer success through effective onboarding programs. The ideal candidate will have strong customer-facing experience, technical fluency, and skills in integrating systems using APIs and JSON. Responsibilities include working directly with clients, developing onboarding resources, and gathering feedback to refine the product. This role is crucial for unlocking lasting impact and driving success for Attio's customers.

Qualifications

Direct customer-facing experience deploying, managing products.
Experience solving business problems with technology.
Ability to integrate systems using code or iPaaS solutions.

Responsibilities

Work directly with Attio’s new customers to ensure success.
Design and develop programs to support customer onboarding.
Collaborate with teams to address and resolve product issues.
Gather client feedback to improve the Attio product.

Skills

Customer-facing experience

Technical fluency

Experience with APIs and JSON

Programming knowledge (JavaScript, Python, SQL)

Ability to work independently

Tools

Zapier

Tray.ai

IFTTT

Job description

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

Direct customer‑facing experience deploying, selling, or managing complex products or services
Customer‑facing experience solving business problems with technology
Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no‑code experts, basic programming skills and people who are comfortable with APIs and JSON.