Solutions Engineer [Pre and Post-Sales] - SMB

Attio; San Francisco (CA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Attio in San Francisco is seeking a Customer Success Specialist to work directly with customers ensuring their success. This role involves managing onboarding programs, gathering feedback, and collaborating with internal teams to resolve issues.

The ideal candidate has direct customer-facing experience, proficiency with SaaS solutions, and knowledge of programming languages. A competitive compensation range of $110K - $130K is offered for this position.

Qualifications

• Direct customer-facing experience with complex products.
• Experience solving technical business problems.
• Familiarity with SaaS concepts and integration tools.

Responsibilities

• Engage with new customers via video call, email, and live chat.
• Develop onboarding programs like guides and documentation.
• Identify growth opportunities and collaborate with teams.
• Work with internal teams to resolve customer product issues.
• Collect client feedback for product improvement.

Skills

Customer-facing experience

Problem-solving with technology

Experience with APIs and JSON

Knowledge of programming languages

Ability to work independently

Job description

What You'll Do

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale such as user guides, documentation, onboarding emails, and office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers’ product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What You'll Bring

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts such as APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
• Some professional or academic experience with at least one programming or query language (JavaScript, Python, SQL)
• Ability to work independently in an unstructured, fast‑paced environment with shifting priorities

Compensation Range: $110K - $130K