Solutions Engineer, Pre & Post-Sales - Customer Success

Attio; San Francisco (CA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Attio in San Francisco is seeking a Customer Success Specialist to work directly with customers ensuring their success. This role involves managing onboarding programs, gathering feedback, and collaborating with internal teams to resolve issues.

The ideal candidate has direct customer-facing experience, proficiency with SaaS solutions, and knowledge of programming languages. A competitive compensation range of $110K - $130K is offered for this position.

Qualifications

• Direct customer-facing experience with complex products.
• Experience solving technical business problems.
• Familiarity with SaaS concepts and integration tools.

Responsibilities

• Engage with new customers via video call, email, and live chat.
• Develop onboarding programs like guides and documentation.
• Identify growth opportunities and collaborate with teams.
• Work with internal teams to resolve customer product issues.
• Collect client feedback for product improvement.

Skills

Customer-facing experience

Problem-solving with technology

Experience with APIs and JSON

Knowledge of programming languages

Ability to work independently

Job description

Attio in San Francisco is seeking a Customer Success Specialist to work directly with customers ensuring their success. This role involves managing onboarding programs, gathering feedback, and collaborating with internal teams to resolve issues.

The ideal candidate has direct customer-facing experience, proficiency with SaaS solutions, and knowledge of programming languages. A competitive compensation range of $110K - $130K is offered for this position.