Solutions Engineer [Pre and Post-Sales] - SMB

Attio Ltd; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity offers

Job summary

Attio Ltd in San Francisco is seeking a Solutions Engineer to enhance customer onboarding and ensure lasting success. You will engage directly with new customers, develop user guides, and collaborate with Sales to expand Attio's footprint.

The ideal candidate has direct customer-facing experience, technical skills in integrating systems, and the ability to thrive in a fast-paced environment. Join us to reinvent how millions work with Attio.

Qualifications

• Direct customer-facing experience deploying complex products or services.
• Experience solving business problems with technology.
• Ability to design and explain solutions using APIs and JSON.

Responsibilities

• Ensure customers' success with Attio.
• Design and develop onboarding programs.
• Collaborate with Sales and Customer Success teams.
• Address and resolve customers' product issues.
• Gather client feedback for product improvement.

Skills

Customer-facing experience

Deploying complex products

Understanding SaaS concepts

Integration experience

Ability to work independently in fast-paced environments

Tools

Zapier

Tray.ai

IFTTT

Job description

Solutions Engineer [Pre and Post-Sales] - SMB

Help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact

Compensation

$110K – $130K
Offers Equity

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

Engagement Type

Full-time

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you’ll do

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio

Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours

Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth

Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues

Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you’ll bring

Direct customer-facing experience deploying, selling, or managing complex products or services

Customer-facing experience solving business problems with technology

Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.

Ability to work independently in an unstructured, fast paced, environment with shifting priorities