Solutions Engineer [Pre and Post Sales] - SMB

Attio; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Medical, dental, and vision coverage

401K

Enhanced family leave

Remote working flexibility

Job summary

A dynamic software company in New York is looking for a Product Specialist to provide exceptional customer support and onboarding for their innovative CRM platform. The ideal candidate has strong customer-facing experience with technical products and the ability to work independently in a fast-paced environment. This full-time position offers a competitive salary, equity options, and flexible working arrangements.

Qualifications

• Direct customer-facing experience deploying, selling, or managing complex products or services.
• Experience in solving business problems with technology.
• Ability to work in a fast-paced environment with shifting priorities.

Responsibilities

• Guide new customers to ensure their success with Attio.
• Design programs to support customer onboarding at scale.
• Collaborate with internal teams to resolve customer issues.
• Gather feedback to improve the Attio product.

Skills

Customer-facing experience with complex products

Problem-solving with technology

Experience with SaaS concepts

Ability to work independently

Tools

APIs

JSON

Zapier

Tray.ai

IFTTT

Job description

Join to apply for the Product Specialist role at Attio

Base pay range

$110,000.00/yr - $130,000.00/yr

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Product Specialist who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
• Ability to work independently in an unstructured, fast paced environment with shifting priorities

What we offer

• Competitive salary between $110,000 - $130,000
• Equity in an early-stage tech company on an incredible trajectory
• Medical, dental, and vision coverage through Sequoia One
• 401K
• Enhanced family leave
• Remote working and flexibility

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.

Applicants can expect the following:

• Review - Applications reviewed
• Screening
• Call with Recruiter ~ 30 minutes
• Call with Hiring Manager ~ 30 minutes
• Interview
• Case study exercise ~ take home
• Final interview ~ 30 minutes
• Founder call ~ 30 minutes
• Offer
• Offer call

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Customer Service, and Product Management
• Industries: Software Development, Internet Marketplace Platforms, and IT System Custom Software Development

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