Solutions Engineer [Pre and Post-Sales] - Mid-Market

Attio

New York (NY)

On-site

USD 160,000 - 200,000

Full time

14 days+

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Benefits offered by this job

Equity in an early-stage tech company

Competitive compensation

Job summary

A fast-growing tech company based in New York is seeking a Solutions Engineer to join their Customer Success team. The role involves guiding customers through onboarding, architectural solutions, and being the main technical contact. Ideal candidates will have at least 2 years of B2B SaaS experience, strong technical skills, and adaptability in a hybrid work environment. The position offers a competitive salary range of $160,000 to $200,000 OTE, along with equity opportunities.

Qualifications

2+ years of experience managing customer relationships in a technical capacity.
Experience with SaaS product deployments for various industries.
Ability to lead technical demos and trainings.

Responsibilities

Become an expert in Attio’s product.
Guide customers throughout pre-sales and post-sales processes.
Manage customer onboarding and serve as a relationship owner.

Skills

B2B SaaS experience

Expertise in SaaS deployments

Familiarity with APIs and no-code platforms

Technical understanding of B2B tech ecosystem

Adaptability in hybrid roles

Job description

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work.

What you'll do

Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments
Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by
- Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products
- Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person
- Consulting on general RevOps and GTM-tech best practices
Partner with Account Executives during the sales process to close our largest new business deals
Independently manage customer’s post-sale onboarding
Serving as the relationship owner for our top accounts
Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy

What you'll bring

2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale
Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products
Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech
Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success

What we offer