Solutions Engineer I - Scope, Proposals & Readiness

Rocket Software; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) in Austin to support design, scoping, estimation, and readiness for CSE engagements. You will collaborate with Sales, Delivery, Product SMEs, and PMO to develop estimates, SOWs, service offerings, and delivery approaches.

The role requires gathering information from multiple stakeholders, identifying risks, and translating business requirements into actionable solution documentation for customer outcomes.

Qualifications

• 2+ years of experience in project management, service delivery, or related roles.
• Experience gathering business/technical requirements and documenting needs.
• Customer-facing experience is a plus.
• Ability to develop statements of work and delivery expectations.

Responsibilities

• Support development of service estimates, assumptions, risks, and pricing models.
• Assist in creation/review of SOWs, proposals, and service descriptions.
• Gather and organize requirements from customers and stakeholders.
• Participate in discovery calls and requirements discussions.
• Identify gaps, risks, and scope exclusions; propose solutions.
• Develop structured recommendations for senior review.

Skills

Project management

Requirements gathering

Stakeholder management

Analytical thinking

Communication

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Salesforce

Job description

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) in Austin to support design, scoping, estimation, and readiness for CSE engagements. You will collaborate with Sales, Delivery, Product SMEs, and PMO to develop estimates, SOWs, service offerings, and delivery approaches.

The role requires gathering information from multiple stakeholders, identifying risks, and translating business requirements into actionable solution documentation for customer outcomes.