Junior Solutions Engineer, Customer Outcomes

Rocket Software; Augusta (ME); On-site; USD 90,000 - 140,000; Full time

Job summary

Rocket Software's Customer Solutions Engineer (Solutioning) role supports design, scoping, estimation, and delivery readiness for CSE service opportunities. Working with Sales, Delivery, Product SMEs, and PMO, you help develop estimates, SOWs, service descriptions, and delivery approaches that drive successful customer outcomes.

Ideal candidates gather information from multiple stakeholders, identify risks and scope considerations, and translate business needs into actionable proposals while

Qualifications

• 2+ years in project management, professional services, or related fields.
• 1+ years customer-facing experience.
• Experience gathering requirements and documenting business or technical needs.
• Ability to manage multiple work items across competing priorities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and collaboration tools.

Responsibilities

• Support development of service estimates, project assumptions, risks, dependencies, exclusions, and pricing models.
• Assist in creation and review of Statements of Work (SOWs), proposals, service descriptions, and other customer-facing solution documentation.
• Gather, analyze, and organize business, technical, and operational requirements from customers and internal stakeholders.
• Participate in customer discovery calls and requirements discussions.
• Identify information gaps, areas requiring additional discovery, and potential scope or delivery risks.
• Develop structured solution recommendations for review and refinement by senior Solutioning resources.
• Partner with Sales, Delivery, Product Management, PMO, Support, and SMEs to develop quality service solutions.
• Coordinate information across stakeholders to identify dependencies, assumptions, risks, and scope considerations.
• Escalate ambiguities and solution risks to senior Solutioning resources as appropriate.
• Contribute lessons learned and delivery feedback to continuously improve estimation accuracy and solution quality.

Skills

Project management

Professional Services

Service operations

Service catalog

Business analysis

Technical account management

Stakeholder management

Communication

Analytical thinking

Requirements gathering

Tools

Microsoft Office

Collaboration tools

Job description

Rocket Software's Customer Solutions Engineer (Solutioning) role supports design, scoping, estimation, and delivery readiness for CSE service opportunities. Working with Sales, Delivery, Product SMEs, and PMO, you help develop estimates, SOWs, service descriptions, and delivery approaches that drive successful customer outcomes.

Ideal candidates gather information from multiple stakeholders, identify risks and scope considerations, and translate business needs into actionable proposals while