Solutions Engineer: Customer Scoping & Delivery

Rocket Software; Hagåtña (GU); Vor Ort; USD 75.000 - 125.000; Vollzeit

Zusammenfassung

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) in the United States to design, scope, estimate, and prepare delivery-ready customer solutions. This role collaborates with Sales, Delivery, Product SMEs, and PMO to develop service estimates, SOWs, service descriptions, and other solutioning deliverables that support successful customer outcomes.

The ideal candidate will gather information from multiple stakeholders, identify risks, dependencies, and scope considerations,

Qualifikationen

• 2+ years of experience in one or more of the following: Project Management, Professional Services Delivery / Technical Consulting, Service Operations, Service Catalog Management, Business Analysis, Technical Account Management.
• 1+ years customer-facing experience.

Aufgaben

• Support development of service estimates, project assumptions, risks, dependencies, exclusions, and pricing models for CSE services engagements.
• Assist in creation and review of Statements of Work (SOWs), proposals, service descriptions, and other customer-facing solution documentation.
• Gather, analyze, and organize business, technical, and operational requirements from customers and internal stakeholders.
• Participate in customer discovery calls and requirements discussions.
• Identify information gaps, areas requiring additional discovery, and potential scope or delivery risks.
• Develop structured solution recommendations for review and refinement by senior Solutioning resources.
• Partner with Sales, Delivery, Product Management, PMO, Support, and Subject Matter Experts to develop quality service solutions.
• Coordinate information across stakeholders to identify dependencies, assumptions, risks, and scope considerations.
• Escalate ambiguities and solution risks to senior Solutioning resources as appropriate.

Kenntnisse

Project Management

Stakeholder management

Requirements gathering

Communication skills

Analytical thinking

Microsoft Office

Team collaboration

SOW creation

Tools

Microsoft Office

Jobbeschreibung

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) in the United States to design, scope, estimate, and prepare delivery-ready customer solutions. This role collaborates with Sales, Delivery, Product SMEs, and PMO to develop service estimates, SOWs, service descriptions, and other solutioning deliverables that support successful customer outcomes.

The ideal candidate will gather information from multiple stakeholders, identify risks, dependencies, and scope considerations,