Solutions Engineer: Customer Solutions & Scoping Pro

Rocket Software; Montpelier (VT); On-site; USD 90,000 - 130,000; Full time

Job summary

Rocket Software Inc. is seeking a Customer Solutions Engineer (Solutioning) to support design, scoping, estimation, and delivery readiness for CSE opportunities.

You will collaborate with Sales, Delivery, Product SMEs, and PMO to craft service estimates, SOWs, service offerings, and delivery approaches for successful outcomes. Ideal candidates gather information from multiple stakeholders, identify risks, and translate requirements into actionable service proposals with senior guidance.

Qualifications

• Experience in project management or professional services delivery.
• Ability to gather requirements and document business or technical needs.
• Experience coordinating across Sales, Delivery and Product teams.
• Strong written and verbal communication skills.
• Ability to identify risks, dependencies, and scope gaps.
• Familiarity with service catalogs and SOW development is a plus.

Responsibilities

• Support development of service estimates and pricing models.
• Assist in creation and review of SOWs and proposals.
• Gather and organize business, technical, and operational requirements.
• Participate in customer discovery calls and requirements discussions.
• Identify gaps, risks, and potential scope changes.
• Develop structured recommendations for senior review.

Skills

Project management

Professional services delivery

Service operations

Service catalog management

Business analysis

Technical account management

Stakeholder management

Communication skills

Learning new technologies

Problem solving

Tools

Microsoft Office

Collaboration tools

Job description

Rocket Software Inc. is seeking a Customer Solutions Engineer (Solutioning) to support design, scoping, estimation, and delivery readiness for CSE opportunities.

You will collaborate with Sales, Delivery, Product SMEs, and PMO to craft service estimates, SOWs, service offerings, and delivery approaches for successful outcomes. Ideal candidates gather information from multiple stakeholders, identify risks, and translate requirements into actionable service proposals with senior guidance.