Solutions Engineer: Conversational AI & Customer Experience

SESTEK tr; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Sestek is seeking a Sales & Solutions Engineer to support the US team from Kentucky, combining sales acumen with technical expertise in conversational automation. You will demonstrate our Conversational Analytics and Automation solutions, translate business needs into technical proposals, and drive successful POCs and SOWs.

Join a global AI company with a focus on data-driven CX, working closely with Sales, Product, and Professional Services to deliver impactful customer outcomes.

Qualifications

• Bachelor's degree in CS/Engineering/IS/Electronics or related field.
• Experience in sales engineering, solutions consulting, or product management in customer service automation, Conversational AI, Speech Analytics, Speech Recognition, or related technologies.
• Hands-on technical skills and strong interpersonal abilities, plus excellent written and verbal communication.
• Strong customer focus with ability to build trusted relationships with technical and business stakeholders.
• Willingness to travel up to 25% and based in the USA.

Responsibilities

• Partner closely with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process.
• Conduct product demonstrations and technical presentations for Conversational Analytics and Automation solutions.
• Lead customer discovery sessions and translate business requirements into technical solutions.
• Scope, lead, and manage Proofs of Concept (POCs) with customers and internal teams.
• Develop Statements of Work (SOWs) and other solution-related documentation.
• Act as the voice of the customer in solution delivery to central teams.
• Bridge customers with central Solution/Professional Services teams for on-site delivery.
• Build strong relationships with technical and business stakeholders to address requirements.

Skills

Technical skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Customer focus

Travel up to 25%

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or related field

Job description

Sestek is seeking a Sales & Solutions Engineer to support the US team from Kentucky, combining sales acumen with technical expertise in conversational automation. You will demonstrate our Conversational Analytics and Automation solutions, translate business needs into technical proposals, and drive successful POCs and SOWs.

Join a global AI company with a focus on data-driven CX, working closely with Sales, Product, and Professional Services to deliver impactful customer outcomes.