Senior Conversational AI Strategy Lead

Verint Systems Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Verint Systems Inc. is seeking a Sr. Conversational AI Consultant in the United States to serve as a strategic advisor for customers leveraging AI-powered CX and operations solutions.

The role partners with executives and cross-functional teams to ensure successful adoption, measurable outcomes, and value realization across engagements. The candidate will lead discovery, define success criteria, and guide solution strategy with a focus on automation, analytics, and workforce optimization.

Qualifications

• Bachelor's degree or equivalent experience in business, CS, or related field.
• 7+ years of customer-facing consulting or professional services experience.
• Experience leading complex engagements and delivering measurable outcomes.
• Strong understanding of AI-powered technologies and automation.
• Proven ability to influence stakeholders and drive adoption.

Responsibilities

• Serve as the lead consultant and strategic advisor for customers using AI-powered solutions.
• Lead the consulting workstreams, driving adoption, optimization and transformation initiatives.
• Partner with stakeholders to define success metrics and value realization.
• Develop strategic success plans and guidance for program managers.
• Collaborate with product, engineering, support and services teams to improve offerings.

Skills

Strategic consulting

Client engagement

AI technologies

Analytics & reporting

Cross-functional collaboration

Executive presentation

Problem-solving

Education

Bachelor's degree

Tools

Calabrio

Verint Solution

Job description

Verint Systems Inc. is seeking a Sr. Conversational AI Consultant in the United States to serve as a strategic advisor for customers leveraging AI-powered CX and operations solutions.

The role partners with executives and cross-functional teams to ensure successful adoption, measurable outcomes, and value realization across engagements. The candidate will lead discovery, define success criteria, and guide solution strategy with a focus on automation, analytics, and workforce optimization.