Solutions Architect: Pre-Sales & Strategic Account Lead

Mutually Human; Grand Rapids (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Mutually Human is seeking a Solutions Architect to partner with Account Executives, scope solutions, guide technical discussions, and ensure engagements align with client needs, driving successful sales outcomes and strong relationships.

You will support both existing accounts and new business by providing technical expertise, building trust, and collaborating with delivery teams to deliver high-quality solutions and measurable value.

Qualifications

• 5+ years in a solutions architect or client-facing role.
• Proven ability to manage multiple client relationships.
• Able to translate business needs into actionable solutions.
• Excellent written and verbal communication.
• Organized with strong risk awareness.
• Experience in pre-sales and scoping processes.

Responsibilities

• Support client growth objectives with technical guidance.
• Provide technical insights to account strategy and opportunities.
• Manage pre-sales discovery, scoping, and documentation.
• Coordinate with senior tech leads on estimation.
• Own SOW quality and post-kickoff involvement.
• Identify expansion opportunities within existing accounts.

Skills

Client relationships

Pre-sales

Discovery leadership

Communication

Account management

Scoping & estimation

Job description

Mutually Human is seeking a Solutions Architect to partner with Account Executives, scope solutions, guide technical discussions, and ensure engagements align with client needs, driving successful sales outcomes and strong relationships.

You will support both existing accounts and new business by providing technical expertise, building trust, and collaborating with delivery teams to deliver high-quality solutions and measurable value.