Solution Success Manager - Diagnostic Radiology

aidocmedical; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options for full-time employees

Flexible time off

Retirement plan with employer match

Life insurance

Short- and long-term disability

Job summary

Aidoc is seeking a customer-facing role focused on evaluating, adopting, and improving AI tools in diagnostic radiology. You will deliver demonstrations, design workflows, support implementation, and coordinate across clinical and technical teams from early sales to onboarding.

The role emphasizes radiology expertise, imaging IT familiarity, and strong collaboration skills to ensure adoption and alignment with clinical needs.

Qualifications

• Extensive radiology experience with CT certification (ARRT CT).
• Hands-on imaging experience in acute-care settings and knowledge of radiology workflows.
• Familiarity with imaging IT, RIS/PACS, and informatics platforms.
• Experience supporting pre-sales discussions and live product demonstrations.
• Strong presentation and communication skills with cross-functional collaboration.

Responsibilities

• Deliver tailored demonstrations to clinicians and healthcare stakeholders.
• Map clinical needs into practical product workflows for triage, measurement, and diagnosis.
• Collaborate with commercial teams on presentations and solution designs.
• Lead onboarding and change management by reviewing workflows and objectives.
• Train customer and internal teams and coordinate with customer success.
• Gather clinician feedback and inform product launches with workflow needs.

Skills

Presentation skills

Communication

Relationship building

Cross-functional collaboration

Education

ARRT CT certification

Tools

RIS/PACS

Imaging IT platforms

Job description

Role overview

This customer-facing role helps healthcare organizations evaluate, adopt, and improve AI tools used in diagnostic radiology. It combines clinical expertise with product demonstrations, workflow design, implementation support, and collaboration across customer-facing and technical teams, from early sales discussions through onboarding and adoption.

Responsibilities

• Deliver tailored demonstrations to clinicians, researchers, administrators, and other healthcare stakeholders.
• Explain radiology pathways and map clinical needs into practical product workflows for triage, measurement, quantification, and diagnosis.
• Work with commercial colleagues on presentations and preliminary solution designs for prospective customers.
• Lead clinical onboarding and change management by reviewing current workflows, agreeing objectives, and supporting effective adoption.
• Train customer and internal teams, and coordinate with customer success to align deployed solutions with agreed expectations.
• Gather clinician feedback and help product, vendor, and commercial teams incorporate clinical and workflow needs into implementation and product launches.

Requirements

• Extensive radiology experience, including CT technology certification (ARRT)(CT); relevant backgrounds may include CT technologist, radiology manager, or PACS administrator.
• Hands-on imaging experience in an acute-care setting, ideally at a large comprehensive center, and strong knowledge of radiology workflows and patient journeys.
• Familiarity with imaging IT such as RIS/PACS and informatics platforms, plus an understanding of healthcare AI.
• Experience supporting pre-sales discussions and live product demonstrations.
• Strong presentation, communication, relationship-building, and cross-functional collaboration skills.
• Ability to translate clinical needs into workable solutions, manage multiple project timelines, deliver training, and synthesize customer feedback.

Benefits and work setup

• Remote-first work environment.
• Medical, dental, and vision coverage; stock options for full-time employees; flexible time off; retirement plan with employer match; life insurance; and short- and long-term disability coverage.