Customer Success Manager - West

aidocmedical; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Stock options for full-time employees

401(k) with company match

Life and disability insurance

Flexible time off

Job summary

aidocmedical is seeking a Remote Customer Success Manager for the western United States, aligned to Pacific time. You will nurture healthcare customer relationships, understand clinical workflows, and coordinate with product and engineering teams to maximize adoption and outcomes.

You will lead stakeholder discussions, coordinate onboarding, analyze usage data, and translate findings into value demonstrations for medical teams. Travel up to 25% may be required.

Qualifications

• Bachelor’s degree in science, engineering, or quantitative field; master’s preferred.
• 4+ years in customer success, analytics, or related role.
• Strong stakeholder management and communication; comfortable engaging senior leaders.
• Analytical problem-solving with evidence-based decision making.
• Technical fluency to coordinate with product/engineering teams.
• Excellent written and spoken English; able to work Pacific hours and travel up to 25%.

Responsibilities

• Build and maintain customer relationships; identify key stakeholders and advise on goal attainment.
• Lead conversations with physicians and clinical stakeholders to understand needs and workflows.
• Coordinate onboarding with technical teams and resolve workflow/implementation issues.
• Represent customer feedback with product, data, AI, engineering, and research teams.
• Analyze usage and performance data; explain findings and demonstrate value.
• Initiate and support research projects related to customer needs and solution impact.

Skills

Customer relationships

Stakeholder management

Analytics

Communication

Technical fluency

Project coordination

Education

Bachelor’s degree in science/engineering

Master’s degree preferred

Job description

Role overview

As a Customer Success Manager, you will help healthcare customers get practical value from AI tools used in clinical imaging. You will build trusted relationships with medical teams, understand their goals and workflows, and coordinate with technical and product groups to improve adoption and outcomes. The role is remote in the western United States, with work aligned to Pacific time.

Responsibilities

• Build and maintain customer relationships, identify key stakeholders, and advise customers on ways to meet their goals.
• Lead conversations with physicians and other clinical stakeholders to understand their needs and working practices.
• Coordinate customer onboarding with technical teams and help resolve workflow or implementation issues.
• Represent customer feedback in collaboration with product, data, AI, engineering, and research teams.
• Analyze solution usage and performance data, explain findings to customers, and help demonstrate value.
• Initiate and support research projects related to customer needs and solution impact.

Requirements

• Bachelor’s degree in science, engineering, or another quantitative field; a master’s degree is preferred.
• At least four years of experience in customer success, customer-facing analytics, project management, or a related role.
• Strong stakeholder management, relationship-building, and customer communication skills, including comfort engaging senior leaders.
• Analytical problem-solving skills and the ability to use evidence to guide decisions.
• Technical fluency to understand product concepts and coordinate effectively with technical teams.
• Excellent written and spoken English; ability to work Pacific hours and travel up to 25%.

Nice to have

• Experience in a SaaS, technology, or startup environment; data analytics; medical imaging or radiology; or research.
• A graduate degree in a quantitative field.

Benefits and work setup

• Remote role for candidates in the western United States, with Pacific time availability required.
• Medical, dental, and vision coverage; stock options for full-time employees; a 401(k) with company match; life and disability insurance; and flexible time off.
• Opportunity to contribute to tools intended to support clinical decision-making and patient care.