Senior Implementations Product Specialist

radai; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

radai is seeking a hands-on Customer Implementation Lead to drive adoption of radiology software across clinical, operational, and IT teams.

You will guide launches, train users, and tailor configurations to optimize workflows, ensuring sustained value and high user engagement. The role combines product knowledge, workflow consulting, and customer coaching in a fast-growing health tech environment.

Qualifications

• A bachelor’s degree or higher is required.
• Relevant experience may include healthcare software implementation, professional consulting, or work in a growth-stage startup.
• Familiarity with radiology information systems, picture archiving and communication systems, dictation tools, or related health IT is relevant.
• Experience with radiology workflows or roles such as radiology technologist, PACS administrator, or radiology IT specialist is relevant.
• Familiarity with HL7, FHIR, and electronic health records is a plus.
• Ability to work with clinical, operational, and technical stakeholders is central to the role.

Responsibilities

• Prepare customers for launch, deliver product training, and guide go-live stabilization with administrators and radiologists.
• Assess radiology workflows before and after launch to identify configuration needs, friction, and adoption risks.
• Advise clinical and operational stakeholders on product setup and adoption approaches tailored to their workflows.
• Build and maintain customer templates, configuration guidance, and training materials for customers and implementation colleagues.
• Develop deep knowledge of product features, integrations, and recommended practices, sharing updates across the implementation team.
• Coordinate with product, engineering, and support teams to address customer issues and relay feedback and usage patterns.

Skills

Clinical workflow understanding

Training delivery

Stakeholder management

Healthcare software implementation

Education

Bachelor’s degree or higher

Tools

HL7

FHIR

PACS

EHR systems

Job description

Role overview

Lead customer implementation and sustained adoption of software that supports radiology workflows. You’ll combine product expertise, workflow consulting, and customer engagement to help clinical, operational, and IT teams configure solutions effectively and use them consistently.

Responsibilities

• Prepare customers for launch, deliver product training, and guide go-live stabilization with administrators and radiologists.
• Assess radiology workflows before and after launch to identify configuration needs, friction, and adoption risks.
• Advise clinical and operational stakeholders on product setup and adoption approaches tailored to their workflows.
• Build and maintain customer templates, configuration guidance, and training materials for customers and implementation colleagues.
• Develop deep knowledge of product features, integrations, and recommended practices, sharing updates across the implementation team.
• Coordinate with product, engineering, and support teams to address customer issues and relay feedback and usage patterns.

Requirements

• The listing calls for a bachelor’s degree or higher.
• Relevant experience may include healthcare software implementation, professional consulting, or work in a growth-stage startup.
• Familiarity with radiology information systems, picture archiving and communication systems, dictation tools, or related health IT is relevant.
• Experience with radiology workflows or roles such as radiology technologist, PACS administrator, or radiology IT specialist is relevant.
• Familiarity with HL7, FHIR, and electronic health records is a plus.
• Ability to work with clinical, operational, and technical stakeholders is central to the role.

Benefits and work setup

The listing describes US full-time benefits including medical, dental, vision, and life insurance; health and dependent-care accounts; a 401(k); paid holidays; flexible paid time off; equipment support; and company and team gatherings. Location options described include US remote work and an office-based arrangement with four days per week onsite, depending on the role listing.