Customer Success Manager - Central

aidocmedical; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

aidocmedical is seeking a remote Customer Success professional to help healthcare customers derive meaningful value from clinical AI solutions. The role requires coordinating with clinical and technical teams, understanding workflows, and presenting evidence of impact. Central US hours and travel up to 25% are expected.

You will build relationships with clinicians, lead stakeholder discussions, and help onboard customers to ensure sustained success and value realization.

Qualifications

• Bachelor’s degree in science, engineering or another quantitative discipline; a master’s degree is preferred.
• At least four years of experience in customer success, customer-facing analytics, project management, or related field.
• Track record of stakeholder management and building relationships with senior decision-makers.
• Strong analytical judgment, problem-solving ability, and ability to handle multiple priorities across teams.
• Technical fluency to understand product concepts and discuss with technical teams.
• Excellent spoken and written English; able to work Central US hours and travel up to 25%.

Responsibilities

• Build and maintain customer relationships, identify key stakeholders, and advocate for positive customer outcomes.
• Lead discussions with clinicians to understand needs, pain points, and workflows of departments.
• Coordinate with technical colleagues to support onboarding and effective use of the solutions.
• Represent customer feedback with product, data, AI, engineering and research teams to drive enhancements.
• Analyze customer and product data, turn findings into clear narratives, and present evidence of value.
• Initiate and help carry out research initiatives.

Skills

Stakeholder management

Analytical thinking

Communication

Technical fluency

Project management

English proficiency

Education

Bachelor’s degree in science/engineering/quantitative field

Master’s degree preferred

Job description

Role overview

Help healthcare customers get meaningful, sustained value from clinical AI solutions. As a trusted customer adviser, you will understand organizational goals and clinical workflows, coordinate with technical and operational teams, and use evidence to explain the impact of solutions. This is a remote position for someone able to work Central US hours, with travel of up to 25%.

Responsibilities

• Build and maintain customer relationships, identify key stakeholders, and advocate for positive customer outcomes.


• Lead discussions with clinicians and understand the needs, pain points, and workflows of their departments.


• Coordinate with technical colleagues to support smooth customer onboarding and effective use of the solutions.


• Represent customer feedback in work with product, data, AI, engineering, and research teams, helping move enhancements forward.


• Analyze customer and product data, turn findings into clear narratives, and present evidence of value.


• Initiate and help carry out research initiatives.

Requirements

• A bachelor’s degree in science, engineering, or another quantitative discipline; a master’s degree is preferred.


• At least four years of experience in customer success, customer-facing analytics, project management, or a related field.


• A track record of stakeholder management and building relationships that help customers achieve their goals, ideally with senior decision-makers.


• Strong analytical judgment, problem-solving ability, and comfort handling multiple priorities across teams.


• Technical fluency sufficient to understand product concepts and lead discussions with technical teams.


• Excellent spoken and written English, availability to work Central US hours, and ability to travel up to 25%.

Nice to have

• Experience in SaaS or a fast-moving technology company, data analytics, medical imaging or radiology, or research.

Benefits and work setup

The role is remote. Benefits listed include medical, dental, and vision coverage; stock options for full-time employees; flexible time off; a 401(k) with company match; life insurance; and short- and long-term disability coverage. The work offers the opportunity to contribute to improvements in patient care.