Radiology AI Customer Success Manager

Rad AI; San Francisco (CA); Ibrido; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA match

FSA / DCFSA

401(k)

Paid holidays

Flexible PTO

Offsite events

Equipment stipend

Descrizione del lavoro

Rad AI seeks an experience Customer Success Manager to drive adoption, retention, and expansion for radiology groups and hospital systems. You will build executive relationships, demonstrate ROI, and collaborate with Product and ML teams to maximize value.

The role emphasizes post-implementation success, onboarding, and ROI realization in a high-growth AI healthcare environment, with on-site SF presence four days a week and optional remote work for the remaining time.

Competenze

• Bachelor’s degree or above.
• 3+ years of relevant customer success experience within a healthcare environment.
• Excellent people/relationship management, coaching, and communication skills with the ability to influence others.
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation.
• Practical working knowledge of SaaS solutions, implementations, and technical concepts.
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
• Ability to work in the Western time zone.

Mansioni

• Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
• Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
• Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams.
• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
• Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value.
• Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.

Conoscenze

Customer success

Healthcare experience

Relationship management

Project management

Communication skills

Formazione

Bachelor’s degree

Descrizione del lavoro

Rad AI seeks an experience Customer Success Manager to drive adoption, retention, and expansion for radiology groups and hospital systems. You will build executive relationships, demonstrate ROI, and collaborate with Product and ML teams to maximize value.

The role emphasizes post-implementation success, onboarding, and ROI realization in a high-growth AI healthcare environment, with on-site SF presence four days a week and optional remote work for the remaining time.