Customer Success Manager - East

aidocmedical; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Stock options for full-time employees

Flexible time off

401(k) plan with company match

Life insurance

Short- and long-term disability

Job summary

aidocmedical is seeking aRemote Customer Success Lead to help healthcare customers realize the value of clinical AI solutions. You will learn customer workflows, coordinate with internal teams, and drive adoption, outcomes, and product improvements.

This role is remote with Eastern US hours and up to 25% travel. Responsibilities include building relationships, guiding clinicians, onboarding customers, and presenting evidence of value.

Qualifications

• Four+ years in customer success, analytics, project management, or related roles.
• Experience managing stakeholders and building executive relationships.

Responsibilities

• Develop customer relationships and identify key stakeholders.
• Lead conversations with clinicians to understand workflows, priorities, and pain points.
• Coordinate onboarding with technical teams and help customers use the solutions effectively.
• Advocate for customer perspectives to product, data, AI, engineering, and research teams.
• Analyze data to extract useful findings and demonstrate value to customers.
• Initiate and assist with research initiatives.

Skills

Critical thinking

Analytical reasoning

Multitasking

Problem solving

Technical fluency

Education

Bachelor's degree in science, engineering, or quantitative field

Master's degree preferred

Job description

Role overview

Help healthcare customers realize and demonstrate the value of clinical AI solutions. You will act as a trusted adviser, learning how customers work and what outcomes they need, then coordinating with internal teams to support adoption, resolve challenges, and improve the product. This is a remote position for someone able to work Eastern US hours, with travel of up to 25%.

Responsibilities

• Develop customer relationships, identify key stakeholders, and advocate for positive experiences and outcomes.
• Lead conversations with clinicians to understand departmental workflows, priorities, and pain points.
• Coordinate customer onboarding with technical teams and help customers use the solutions effectively.
• Bring customer perspectives to product, data, AI, engineering, and research colleagues to advance improvements.
• Analyze data, draw out useful findings, and present evidence of solution value to customers.
• Initiate and assist with research initiatives.

Requirements

• A bachelor’s degree in science, engineering, or another quantitative field; a master’s degree is preferred.
• Four or more years of experience in customer success, customer‑facing analytics, project management, or similar work.
• Experience managing stakeholders and building relationships that guide customers toward success, preferably with executive‑level contacts.
• Strong critical thinking, analytical decision‑making, multitasking, and problem‑solving skills.
• Technical fluency to understand product concepts and lead discussions with technical teams in a fast‑paced environment.
• Excellent spoken and written English, ability to work Eastern US hours, and willingness to travel up to 25%.

Nice to have

Experience in SaaS or a high‑growth technology company, data analytics, medical imaging or radiology, or research.

Benefits and work setup

The role is remote.

• medical, dental, and vision coverage
• stock options for full‑time employees
• flexible time off
• a 401(k) plan with company match
• life insurance
• short‑and long‑term disability coverage

The work offers the opportunity to contribute to improvements in patient care.