Solution Consulting Lead, Pre-Sales & Strategy

ServiceNow; Washington; Hybrid; USD 169,000 - 235,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr. Manager, Solution Consulting (SLED) to lead and manage a team of pre-sales Solution Consultants, driving technical solutions and supporting the sales process. You will work closely with sales and product teams to ensure successful customer engagement and revenue growth.

The role combines player/coach responsibilities with hands-on demonstrations, technical storytelling, and strategic collaboration across cross-functional teams, while traveling up to 40% of the time.

Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry.
• Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• In-depth technical knowledge and understanding of cybersecurity, products, and industry trends.
• Strong customer focus and the ability to build and maintain relationships with key stakeholders.
• Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions.
• Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment.
• Expected to travel up to 40% of the time on average

Responsibilities

• Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
• Set performance goals, monitor progress, and evaluate the performance of individual team members.
• Foster a collaborative and high-performance culture within the broader Solution Consultant teams.
• Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
• Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
• Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers.
• Assist in defining sales strategies and contribute to developing sales collateral and resources.
• Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
• Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes.
• Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
• Deliver Demonstrations and proof of value
• Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands.
• Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process.
• Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.
• Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings.
• Identify process improvements and implement best practices to streamline the sales engineering operations.
• Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function.

Skills

Leadership

Sales engineering

Communication

Cybersecurity knowledge

Customer focus

Analytical mindset

Proactive

Travel 40%

Education

Bachelor's degree in a technical field

Job description

ServiceNow is seeking a Sr. Manager, Solution Consulting (SLED) to lead and manage a team of pre-sales Solution Consultants, driving technical solutions and supporting the sales process. You will work closely with sales and product teams to ensure successful customer engagement and revenue growth.

The role combines player/coach responsibilities with hands-on demonstrations, technical storytelling, and strategic collaboration across cross-functional teams, while traveling up to 40% of the time.