Solution Consultant - Atlassian Apps (Remote, Flexible)

Vectors; United States; Remote; USD 67,000 - 100,000; Full time

Benefits offered by this job

Lunch voucher

Medical insurance

Annual performance bonus

Flexible work hours

25 days paid leave

Team building activities

Maternity leave protection

Job summary

Caelor sucht Solution Consultant, der Kernkunden betreut, Demos durchführt, Onboarding begleitet und Erneuerungen steuert. Sie arbeiten eng mit Produkt, Marketing und Revenue zusammen, um Kundenfeedback in Roadmap-Input umzusetzen.

Sie bringen 3–6 Jahre Erfahrung im Lösungsverkauf oder Customer Success mit, kennen Atlassian-Produkte (Jira Service Management, Confluence) gut und kommunizieren klar auf Englisch. Internationales,Remote-Umfeld und Reisebereitschaft werden erwartet.

Qualifications

• 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting
• Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps
• Experience running demos, workshops, onboarding sessions and renewal or expansion conversations
• Good knowledge of Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day
• Ability to explain technical or operational topics in simple terms
• Commercial thinking around retention, expansion, packaging, discounts and partner-led growth
• Ability to build trust with customers, partners and internal teams
• Clear written and verbal communication in English, including notes, handoffs and customer-facing materials
• A plus: background in intranet, knowledge management, service management, asset management or internal communication use cases

Responsibilities

• Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps
• Help customers with onboarding, adoption, renewals, migration questions and adding a second app
• Spot renewal risks, expansion potential and partner-led opportunities early
• Turn customer and partner insights into case studies, battle cards, product feedback and roadmap input
• Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions

Skills

B2B SaaS

Atlassian ecosystem

Demo delivery

Onboarding & renewals

Customer success

English communication

Partner management

Sales engineering

Tools

Jira Service Management

Confluence

Atlassian Marketplace apps

Job description

Caelor sucht Solution Consultant, der Kernkunden betreut, Demos durchführt, Onboarding begleitet und Erneuerungen steuert. Sie arbeiten eng mit Produkt, Marketing und Revenue zusammen, um Kundenfeedback in Roadmap-Input umzusetzen.

Sie bringen 3–6 Jahre Erfahrung im Lösungsverkauf oder Customer Success mit, kennen Atlassian-Produkte (Jira Service Management, Confluence) gut und kommunizieren klar auf Englisch. Internationales,Remote-Umfeld und Reisebereitschaft werden erwartet.