Remote Atlassian Solutions Consultant — Sales & BD

Not Disclosed

United States

Remote

USD 80,000 - 95,000

Full time

6 days ago

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Benefits offered by this job

401(k) plan

Paid time off

Professional development opportunities

Job summary

Not Disclosed, a consulting firm helping organizations optimize workflows with Atlassian tools, seeks a skilled Atlassian Support Specialist to implement, configure, and optimize client environments. You will administer Jira and other Atlassian products, aligning configurations with business processes and supporting client reviews.

Responsibilities include on-call support outside business hours to meet SLAs, collaborating with sales on renewals, and delivering best-practice guidance while

Qualifications

At least 1 year in client service, tech support or help desk.
Jira administration experience preferred.
Strong Atlassian product expertise and troubleshooting skills.
Willingness to pursue Atlassian certifications.

Responsibilities

Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.
Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet SLAs.
Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.

Skills

Atlassian expertise

Jira administration

Technical support

Customer relationships

Communication

Problem solving

Self-management

Atlassian certifications

Tools

Jira

Job description

Responsibilities include on-call support outside business hours to meet SLAs, collaborating with sales on renewals, and delivering best-practice guidance while

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