Lead Consultant US Sales – Business Development (Fully Remote)

Not Disclosed; United States; Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Professional development opportunities

Job summary

Not Disclosed, a consulting firm helping organizations optimize workflows with Atlassian tools, seeks a skilled Atlassian Support Specialist to implement, configure, and optimize client environments. You will administer Jira and other Atlassian products, aligning configurations with business processes and supporting client reviews.

Responsibilities include on-call support outside business hours to meet SLAs, collaborating with sales on renewals, and delivering best-practice guidance while

Qualifications

• At least 1 year in client service, tech support or help desk.
• Jira administration experience preferred.
• Strong Atlassian product expertise and troubleshooting skills.
• Willingness to pursue Atlassian certifications.

Responsibilities

• Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.
• Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet SLAs.
• Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.

Skills

Atlassian expertise

Jira administration

Technical support

Customer relationships

Communication

Problem solving

Self-management

Atlassian certifications

Tools

Jira

Job description

• Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.
• Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet SLAs.
• Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.

Requirements:

• At least one year of experience in client service, technical support, or help desk role; Jira administration experience preferred.
• Strong technical expertise with Atlassian products, troubleshooting skills, and the ability to advise clients on best practices.
• Excellent communication, problem-solving, and self-management skills with a commitment to obtaining Atlassian certifications.
• Annual on-target earnings of $80,000-$95,000, including base salary, bonus, and incentives.
• Remote flexibility with applications considered throughout the United States.
• Access to employee benefits, paid time off, a 401(k) plan, and professional development opportunities.

Not Disclosed

The company provides consulting services to help organizations optimize workflows and achieve better business outcomes using Atlassian tools. Its culture emphasizes client relationships, collaboration, and continuous professional development.