Solution Consultant – Atlassian Apps

Vectors; United States; Remote; USD 67,000 - 100,000; Full time

Benefits offered by this job

Lunch voucher

Medical insurance

Annual performance bonus

Flexible work hours

25 days paid leave

Team building activities

Maternity leave protection

Job summary

Caelor sucht Solution Consultant, der Kernkunden betreut, Demos durchführt, Onboarding begleitet und Erneuerungen steuert. Sie arbeiten eng mit Produkt, Marketing und Revenue zusammen, um Kundenfeedback in Roadmap-Input umzusetzen.

Sie bringen 3–6 Jahre Erfahrung im Lösungsverkauf oder Customer Success mit, kennen Atlassian-Produkte (Jira Service Management, Confluence) gut und kommunizieren klar auf Englisch. Internationales,Remote-Umfeld und Reisebereitschaft werden erwartet.

Qualifications

• 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting
• Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps
• Experience running demos, workshops, onboarding sessions and renewal or expansion conversations
• Good knowledge of Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day
• Ability to explain technical or operational topics in simple terms
• Commercial thinking around retention, expansion, packaging, discounts and partner-led growth
• Ability to build trust with customers, partners and internal teams
• Clear written and verbal communication in English, including notes, handoffs and customer-facing materials
• A plus: background in intranet, knowledge management, service management, asset management or internal communication use cases

Responsibilities

• Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps
• Help customers with onboarding, adoption, renewals, migration questions and adding a second app
• Spot renewal risks, expansion potential and partner-led opportunities early
• Turn customer and partner insights into case studies, battle cards, product feedback and roadmap input
• Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions

Skills

B2B SaaS

Atlassian ecosystem

Demo delivery

Onboarding & renewals

Customer success

English communication

Partner management

Sales engineering

Tools

Jira Service Management

Confluence

Atlassian Marketplace apps

Job description

Описание: Every day, millions of people do their work in the same few tools: where they write, share, plan and ask for help. When those tools are hard to use, people lose time searching, guessing and asking around. At Caelor, we build apps that make that everyday work simpler, so teams can find what they need, understand it quickly and get on with their job. Our apps run inside Atlassian’s products (Jira and Confluence), used by companies all over the world. They turn Confluence into a real company intranet, make pages clear and easy to read, explain internal vocabulary right where people need it, and give every employee a simple way to request the equipment and services they need. Caelor brings together the Vectors and Caelor teams under one name: about 40 people across Tunis, Paris, Wiesbaden, Split and Dubai, with Tunis as our largest office. We value collaboration across teams and countries, honest feedback, and a transparent, friendly way of working.

Задачи:

As a Solution Consultant, you’ll combine sales and customer success for our key customers and partners. You’ll help people find the right Caelor solution, guide them through demos, adoption and renewals, and bring what you learn from customers back into our product, marketing and revenue work. Own 1:1 relationships with key customers and hands-on Solution Partners

• Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps
• Help customers with onboarding, adoption, renewals, migration questions and adding a second app
• Spot renewal risks, expansion potential and partner-led opportunities early
• Turn customer and partner insights into case studies, battle cards, product feedback and roadmap input
• Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions

Требования:

3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting

Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps

Experience running demos, workshops, onboarding sessions and renewal or expansion conversations

Good knowledge of Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day

Ability to explain technical or operational topics in simple terms

Commercial thinking around retention, expansion, packaging, discounts and partner-led growth

Ability to build trust with customers, partners and internal teams

Clear written and verbal communication in English, including notes, handoffs and customer-facing materials

A plus: background in intranet, knowledge management, service management, asset management or internal communication use cases

Additional Information

• Full-time, remote position.
• You must be based in the EU and able to travel to partners and customers when needed
• You’ll report to our Head of Revenue and work closely with product, marketing and leadership
• Start date: ideally December 2026
• A small, international team where your work has a direct impact on customers and on what we build next

What’s in for you:

• Attractive remuneration
• Lunch voucher
• Medical insurance
• Annual performance bonuses
• Flexible work hours
• 25 days: paid leave
• Team building activities
• Are you a geeky mom? You will keep your salary during your maternity leave and we are addressing flexible hours for working mums!