Sole IT Desktop Support Specialist (Windows & Mac)

AppleOne Employment Services; Gilbert (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

AppleOne Employment Services is seeking a Desktop Support Specialist in Gilbert, AZ. The role provides primary IT support for a 200+ user facility, handling desktop support, AD administration, system migrations, and IT projects.

Strong communication and proactive problem-solving are essential in a fast-paced office environment. The candidate must have 3+ years in desktop support, proficiency with SCCM/Intune/PowerShell, and experience with Office 365 and Teams.

Qualifications

• Minimum 3 years of corporate desktop support experience.
• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell.
• Strong Active Directory administration skills.
• Experience with Office 365 and Teams administration.
• Knowledge of Windows and Mac hardware troubleshooting.
• Mobile device setup and troubleshooting experience.
• Bachelor's degree in a computer-related field or equivalent experience.

Responsibilities

• Provide comprehensive desktop support for Windows and Mac environments.
• Handle tier 1-3 technical issues and complex problem resolution.
• Create, modify, and deactivate Active Directory accounts.
• Manage endpoint security programs and system migrations.
• Install, configure, and troubleshoot hardware and software.
• Coordinate repairs for equipment under third-party maintenance agreements.
• Provide remote support via phone and desktop sharing applications.
• Lead and contribute to IT projects including system rollouts and upgrades.
• Maintain SLA compliance for all assigned tickets.
• Troubleshoot network connectivity, printer issues, and wireless problems.

Skills

Desktop support

SCCM/Intune/PowerShell

Active Directory

Office 365/Teams

Windows/Mac hardware

Mobile devices

Education

Bachelor's degree in computer-related field

Tools

Dynamics 365

Five9

Cisco

Aruba

Job description

AppleOne Employment Services is seeking a Desktop Support Specialist in Gilbert, AZ. The role provides primary IT support for a 200+ user facility, handling desktop support, AD administration, system migrations, and IT projects.

Strong communication and proactive problem-solving are essential in a fast-paced office environment. The candidate must have 3+ years in desktop support, proficiency with SCCM/Intune/PowerShell, and experience with Office 365 and Teams.