Desktop Support Specialist

AppleOne Employment Services; Gilbert (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

AppleOne Employment Services is seeking a Desktop Support Specialist in Gilbert, AZ. The role provides primary IT support for a 200+ user facility, handling desktop support, AD administration, system migrations, and IT projects.

Strong communication and proactive problem-solving are essential in a fast-paced office environment. The candidate must have 3+ years in desktop support, proficiency with SCCM/Intune/PowerShell, and experience with Office 365 and Teams.

Qualifications

• Minimum 3 years of corporate desktop support experience.
• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell.
• Strong Active Directory administration skills.
• Experience with Office 365 and Teams administration.
• Knowledge of Windows and Mac hardware troubleshooting.
• Mobile device setup and troubleshooting experience.
• Bachelor's degree in a computer-related field or equivalent experience.

Responsibilities

• Provide comprehensive desktop support for Windows and Mac environments.
• Handle tier 1-3 technical issues and complex problem resolution.
• Create, modify, and deactivate Active Directory accounts.
• Manage endpoint security programs and system migrations.
• Install, configure, and troubleshoot hardware and software.
• Coordinate repairs for equipment under third-party maintenance agreements.
• Provide remote support via phone and desktop sharing applications.
• Lead and contribute to IT projects including system rollouts and upgrades.
• Maintain SLA compliance for all assigned tickets.
• Troubleshoot network connectivity, printer issues, and wireless problems.

Skills

Desktop support

SCCM/Intune/PowerShell

Active Directory

Office 365/Teams

Windows/Mac hardware

Mobile devices

Education

Bachelor's degree in computer-related field

Tools

Dynamics 365

Five9

Cisco

Aruba

Job description

Desktop Support Specialist - Gilbert, AZ

Compensation: $25-$29/H

Position Overview:

We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.

Key Responsibilities:

• Provide comprehensive desktop support for Windows and Mac environments
• Handle tier 1-3 technical issues and complex problem resolution
• Create, modify, and deactivate Active Directory accounts
• Manage endpoint security programs and system migrations
• Install, configure, and troubleshoot hardware and software
• Coordinate repairs for equipment under third-party maintenance agreements
• Provide remote support via phone and desktop sharing applications
• Lead and contribute to IT projects including system rollouts and upgrades
• Maintain SLA compliance for all assigned tickets
• Troubleshoot network connectivity, printer issues, and wireless problems

Required Qualifications:

• Minimum 3 years of corporate desktop support experience
• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell
• Strong Active Directory administration skills
• Experience with Office 365 and Teams administration
• Knowledge of Windows and Mac hardware troubleshooting
• Mobile device setup and troubleshooting experience
• Bachelor's degree in computer-related field or equivalent experience

Preferred Qualifications:

• Experience with Dynamics 365 and Five9 call center systems
• Familiarity with Cisco and Aruba network equipment
• Previous experience as sole IT support for a business location
• Project management experience with system implementations

Position Requirements:

This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem‑solving abilities, and a commitment to providing exceptional customer service.

CORE COMPETENCIES

• Self-sufficiency and independent problem-solving
• Relationship building and proactive issue identification
• Active Directory expertise
• Microsoft endpoint management (SCCM, Intune, PowerShell)
• Tier 2/3 technical troubleshooting capabilities
• Business systems experience (Dynamics 365, Five9)
• IT project participation and implementation
• Ticket management and SLA compliance
• Remote support and communication skills
• Mac devices and network equipment familiarity