Information Technology Support Technician

JoCo; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company in Arizona is seeking an experienced IT Technician to provide daily end-user support for both PC and Mac systems. Responsibilities include troubleshooting, imaging, and network support, as well as server hardware maintenance. Candidates should have at least 5 years of experience in IT support, with knowledge of Cisco and Aruba technologies being a plus. This role offers a dynamic work environment and opportunities for problem-solving.

Qualifications

• 5+ years of experience in desktop hardware/software support, including networking.
• Strong troubleshooting skills for both PC and Mac systems.
• Experience providing remote and in-person technical support.

Responsibilities

• Provide technical support for desktop hardware and software.
• Assist with network connectivity issues.
• Support server hardware maintenance.

Skills

Troubleshooting skills for PC and Mac systems

Network connectivity knowledge

Experience with Cisco technologies

Experience with Aruba technologies

Job description

The IT Technician will be responsible for providing daily end-user support for both PC and Mac hardware and software. This role includes troubleshooting, imaging, and network connectivity both onsite and remotely. You will also support server hardware, handle network connectivity issues, and assist with switch hardware replacement. Knowledge of Cisco and Aruba technologies is a plus.

Responsibilities

• Provide technical support for desktop hardware and software, including troubleshooting and imaging.
• Assist with network connectivity issues and perform switch hardware replacements.
• Support server hardware maintenance and functionality.
• Deliver both onsite and remote IT support to end users.
• Utilize Cisco and Aruba networking knowledge to enhance IT infrastructure.

Requirements

• 5+ years of experience in desktop hardware/software support, including networking
• Strong troubleshooting skills for both PC and Mac systems
• Experience providing remote and in-person technical support
• Familiarity with network connectivity and switch hardware replacement
• Knowledge of Cisco and Aruba technologies is a plus

What you would be happy if

• Roadblocks don’t intimidate you, and you excel at evaluating problems and developing effective solutions.
• You are detail-oriented and proactively seek out the small elements that contribute to the success of a project.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.