SoHo Luxury Boutique Front Office Manager

COREcruitment Ltd; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique hotel in SoHo, NYC. The role focuses on hands-on leadership in a unionised environment, driving guest service excellence and seamless front desk operations.

The ideal candidate will have deep knowledge of the NYC hotel market, strong leadership, and the ability to guide a ~15-strong front office team through a period of transformation into a modern luxury boutique experience.

Qualifications

• Experience leading hotel front office teams.
• Strong knowledge of union environments and handling unionised teams.
• New York City hotel market experience and boutique luxury exposure.

Responsibilities

• Oversee daily front office operations and guest service quality.
• Lead and develop front desk agents and front office team (~15 staff).
• Manage scheduling, staffing, and departmental standards.
• Navigate union-related matters and ensure policy adherence.
• Collaborate with hotel leadership to improve efficiency and guest experience.
• Support ongoing transformation and repositioning within the luxury boutique market.

Skills

Leadership

Union knowledge

Guest service

Communication

Problem-solving

Team development

Job description

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique hotel in SoHo, NYC. The role focuses on hands-on leadership in a unionised environment, driving guest service excellence and seamless front desk operations.

The ideal candidate will have deep knowledge of the NYC hotel market, strong leadership, and the ability to guide a ~15-strong front office team through a period of transformation into a modern luxury boutique experience.