Head of Front Office – Luxury NYC Hotel Ops

Automatic Data Processing, Inc.; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Equinox Hotels in New York City is seeking a Director of Front Office to lead the Front Desk, Guest Services (Bell and Door/Driveway), Concierge and CORE teams at the Hudson Yards property. You will manage budgets, staffing, training, and guest relations while upholding brand standards and financial controls.

The role requires a bachelor's degree, 3–5 years in a luxury NYC hotel, NYC union experience, and a proven ability to lead through urgent situations with poise.

Qualifications

• Ability to satisfactorily communicate in English with guests, co-workers, and management.
• Bachelor’s degree or equivalent in a relevant field.
• Three to Five years in a similar role in luxury NYC hotels.
• NYC Union experience required.

Responsibilities

• Directs activities of all staff, including the Manager on Duty and Overnight Manager.
• Conducts performance evaluations and implements disciplinary actions as required.
• Reviews and manages department schedules to ensure staff is supported and business needs are being met.
• Ensures coordination of guest arrivals, departures and billing/credit requirements, including those requiring special attention.
• Ensures compliance with all financial and credit procedures and controls, including cash handling, disbursements and direct billings.
• Ensures the Front Office team is trained and well-versed with all service standards including Forbes.
• Effectively establishes systems to handle guest requests and complaints with timely resolutions.

Skills

Guest relations

Staff management

Budgeting

Communication

Emergency response

Education

Bachelor’s Degree or Equivalent

Job description

Equinox Hotels in New York City is seeking a Director of Front Office to lead the Front Desk, Guest Services (Bell and Door/Driveway), Concierge and CORE teams at the Hudson Yards property. You will manage budgets, staffing, training, and guest relations while upholding brand standards and financial controls.

The role requires a bachelor's degree, 3–5 years in a luxury NYC hotel, NYC union experience, and a proven ability to lead through urgent situations with poise.