Front Office Supervisor: Guest Experience & Operations

Soho House & Co; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & development

Team meals

Team events

Job summary

Soho House & Co is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional guest experiences at the front desk, member services and reception. You will supervise front desk agents, manage schedules, and oversee payroll and expenses.

In this role you’ll drive staff development, participate in hiring and training, and maintain high service standards while communicating with guests, VIPs and team members in a fast-paced environment.

Qualifications

• Minimum 3+ years’ experience in front office with at least 1 year in a supervisory role.
• Strong multitasking ability in a fast-paced environment.
• Proficient computer skills including Excel, MS Word and industry software.
• Customer service oriented with excellent verbal and written communication.
• Bilingual skills are a plus for guest interactions.
• Hospitality degree preferred and helpful for role understanding.
• Flexible schedule including evenings and weekends as needed.

Responsibilities

• Partner with Front Office Manager to refine check-in and welcome experience.
• Contribute to payroll, expenses, staffing levels and guest service goals.
• Supervise front desk staff and ensure service standards.
• Lead hiring, training and staff development activities.
• Ensure proper New Hire Training for all employees.
• Communicate daily events, guest lists, VIPs and occupancy and budget details.
• Maintain courteous, professional communication with guests and staff.
• Coordinate with Purchasing Manager on inventory and perishables.
• Deliver high standards of customer service and resolve disputes.

Skills

FO supervisory experience

Detail oriented

Communication skills

Bilingual (a plus)

Customer service

Flexible schedule

Education

Hospitality degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House & Co is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional guest experiences at the front desk, member services and reception. You will supervise front desk agents, manage schedules, and oversee payroll and expenses.

In this role you’ll drive staff development, participate in hiring and training, and maintain high service standards while communicating with guests, VIPs and team members in a fast-paced environment.