Front Office Manager

COREcruitment Ltd; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique hotel in SoHo, NYC. The role focuses on hands-on leadership in a unionised environment, driving guest service excellence and seamless front desk operations.

The ideal candidate will have deep knowledge of the NYC hotel market, strong leadership, and the ability to guide a ~15-strong front office team through a period of transformation into a modern luxury boutique experience.

Qualifications

• Experience leading hotel front office teams.
• Strong knowledge of union environments and handling unionised teams.
• New York City hotel market experience and boutique luxury exposure.

Responsibilities

• Oversee daily front office operations and guest service quality.
• Lead and develop front desk agents and front office team (~15 staff).
• Manage scheduling, staffing, and departmental standards.
• Navigate union-related matters and ensure policy adherence.
• Collaborate with hotel leadership to improve efficiency and guest experience.
• Support ongoing transformation and repositioning within the luxury boutique market.

Skills

Leadership

Union knowledge

Guest service

Communication

Problem-solving

Team development

Job description

Location: SoHo, New York City

I’m currently working on an exciting opportunity for an experienced Front Office Manager to join a luxury boutique hotel in the heart of SoHo, NYC.

This is a fantastic opportunity for a hands-on hospitality leader who knows the New York hotel market and has strong experience working within a unionised environment. The property is undergoing an exciting period of transformation, with a focus on creating a modern luxury boutique experience.

Key Responsibilities:

• Oversee daily front office operations, ensuring exceptional guest service and smooth departmental performance.
• Lead and develop front desk agents, bell staff, and front office management, overseeing a team of approximately 15.
• Manage scheduling, staffing, and departmental standards.
• Navigate union-related matters and employee relations confidently, ensuring policies and procedures are applied consistently.
• Work closely with hotel leadership to improve operational efficiency and elevate the guest experience.
• Support ongoing changes and the hotel's repositioning within the luxury boutique market.

What We’re Looking For:

• Previous experience in a Front Office Manager or similar hotel leadership role.
• MUST have strong knowledge of union environments and experience managing unionised teams.
• NYC hotel experience is essential.
• Excellent leadership, communication, and problem-solving skills.
• A confident, diplomatic, and hands-on approach to managing teams and operational challenges.
• Boutique hotel experience is preferred, particularly within an upscale or luxury setting.

If you’re an experienced hotel professional with strong union knowledge and are ready for your next challenge in NYC, I’d love to hear from you!