Software Support Analyst I

Jobtailor; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a front-line technical support specialist in Shreveport, LA, to assist external clients with their proprietary software applications via phone, email, and remote access. You will build strong relationships with clients, identify and troubleshoot issues, and Escalate when needed while documenting all details and data for analysis.

Responsibilities include deploying and training clients on new software versions, collaborating with internal developers, and prioritizing multiple

Qualifications

• High school diploma or equivalent.
• Two (2) years related experience.
• Proficient understanding of computer and technical concepts.
• Strong troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to prioritize workload and manage multiple responsibilities effectively.

Responsibilities

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

Skills

Technical Support

Troubleshooting

Verbal Communication

Written Communication

Client Training

Education

High School Diploma

Job description

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escape issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

Requirements

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

Core Competencies

Demonstrates proficiency in troubleshooting software application issues and providing technical support to clients. Strong communication skills are essential for effective collaboration with team members and clients.

Highest-signal resume keywords

• Technical Support
• Troubleshooting Skills
• Verbal Communication
• Written Communication
• Client Training

ATS Optimization Keywords

Hard Skills

• Technical Concepts
• Application Issue Resolution
• Data Analysis
• Software Deployment

Soft Skills

• Relationship Building
• Workload Prioritization
• Multi-Tasking

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Client Support
• Remote Access
• Issue Documentation