Service Desk Analyst I

Jobtailor; Birmingham (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Birmingham, AL seeks an experienced helpdesk specialist to handle first and second line support, remote customer assistance, and documentation of issues using Help Desk Software. You will escalate complex problems to senior resources while maintaining a high standard of service and technical accuracy.

You will support hardware and software, assist end users with internal applications, and manage assets and communications to ensure timely resolutions.

Qualifications

• Two years of relevant experience with helpdesk or PC support tasks.
• Excellent written and verbal communication skills with a strong telephone manner.
• Strong interpersonal skills and ability to interact with people at all levels.

Responsibilities

• Answer first and second level support questions and elevate the rest to senior resources.
• Provide excellent customer service.
• Provide technical support for hardware/software.
• Provide support for end users on internally used applications.
• Provide remote telephone support.
• Use help desk software to document problems and track them until resolution.
• Provide management with information regarding support activities.
• Troubleshoot complex software/hardware problems and provide solutions.
• Track corporate assets.

Skills

Helpdesk Support

Technical Support

MS Office 365

Windows 10

Troubleshooting

Tools

Help Desk Software

Phone Systems

Printers

IPhones

Job description

• Answer first and second level support questions and elevate the rest to senior resources
• Provide excellent customer service
• Provide technical support for hardware/software
• Provide support for end users on internally used applications
• Provide remote telephone support
• Use help desk software to document problems and track them until resolution
• Provide management with information regarding support activities
• Troubleshoot complex software/hardware problems and provide solutions
• Track corporate assets

Requirements

• At least two (2) years of relevant experience with helpdesk or PC support related tasks
• Excellent written and verbal communication skills, with an excellent telephone manner
• Strong interpersonal skills and ability to interact with people at all levels
• Experience with MS Office 365 (including Outlook), Windows 10, phone systems, iPhones, PC imaging and deployment, printers, etc.

Core Competencies

Demonstrates expertise in providing technical support for hardware and software, ensuring excellent customer service and effective communication. Proficient in troubleshooting complex issues and utilizing help desk software for tracking and resolution.

Highest-signal resume keywords

• Helpdesk Support
• Technical Support
• MS Office 365
• Windows 10
• Customer Service

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• PC Imaging
• Software Support
• Hardware Support
• Asset Tracking

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Customer Interaction

Industry Keywords

• End User Support
• Remote Support
• Technical Documentation

Tools & Technologies

• Help Desk Software
• Phone Systems
• Printers
• IPhones