Technical Support Representative

Jobtailor; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Round Rock, TX is seeking a Help Desk professional to provide Tier 1 and Tier 2 support in a fast-paced center. You will analyze and resolve connectivity, installation, and equipment issues, and educate customers on using their systems.

You will configure client equipment remotely when needed, escalate unresolved problems to higher tiers, and document interactions across multiple systems and databases, ensuring precise records and swift resolutions.

Qualifications

• High School diploma or GED required.
• Experience in Help Desk or related support preferred in energy management, HVAC, or electrical sectors.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide tier 1 or tier 2 support in a fast-paced communication center.
• Analyze, troubleshoot and resolve connectivity, installation, and equipment defects.
• Educate customers and configure client's equipment remotely when needed.
• Escalate unresolved issues to the next tier of support.
• Document results of interactions using multiple computers and databases.

Skills

Help Desk Experience

Technical Issue Troubleshooting

Remote Desktop Proficiency

Problem Solving

Document Organization

Typing Proficiency

Education

High School Diploma

General Education Degree

Tools

Remote Desktops

G-Suite

OS Navigation

Job description

• Provide tier 1 or tier 2 support in a fast-paced communication center
• Analyze, troubleshoot and resolve technical issues for connectivity, installation, and equipment defects
• Educate customers and configure client's equipment remotely when needed
• Escalate unresolved issues to the next tier of support
• Document results of interactions using multiple computers and databases.

Requirements

• High School diploma or General Education Degree
• Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
• Excellent analyzation skills
• Problem solving capabilities
• Proficient computer skills in remote desktops, G-Suite and OS navigation
• Demonstrated proficiency in typing and grammar
• Ability to organize documents and records as well as detailed note taking.

Core Competencies

Demonstrates strong problem-solving capabilities and excellent analyzation skills while providing tier 1 and tier 2 support in a fast-paced communication center. Proficient in remote desktop support and effective documentation of customer interactions.

Highest-signal resume keywords

• Help Desk Experience
• Technical Issue Troubleshooting
• Remote Desktop Proficiency
• Excellent Analyzation Skills
• Document Organization

ATS Optimization Keywords

Hard Skills

• Technical Issue Resolution
• Connectivity Troubleshooting
• Installation Support
• Equipment Defect Analysis
• Typing Proficiency

Soft Skills

• Problem Solving
• Customer Education
• Detail-Oriented Note Taking

Certifications & Qualifications

• High School Diploma
• General Education Degree

Industry Keywords

• Energy Management
• HVAC
• Electrical

Tools & Technologies

• Remote Desktops
• G-Suite
• OS Navigation