Software Support Analyst I

i3 Verticals, LLC; Georgia; On-site; USD 40,000 - 55,000; Full time

Job summary

i3 Verticals, LLC is seeking a front-line technical support specialist to assist external clients with our proprietary software via phone, email, and remote access. You will build relationships with teammates, management, in-house developers, and clients, identify and resolve issues, and document findings.

Training clients on new versions will also be part of the role. This position requires strong troubleshooting, communication skills, and the ability to juggle multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent.
• Two years of related software support experience.
• Strong troubleshooting skills.
• Excellent verbal and written communication.
• Ability to prioritize workload and manage multiple responsibilities.

Responsibilities

• Provide front-line technical support for our software via phone, email and remote access to external clients.
• Build and maintain relationships with team, management, developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate unresolved issues to the appropriate team.
• Document issues and task details; analyze data.
• Deploy and provide training on software applications to new clients and versions.

Skills

Front-line support

Troubleshooting

Verbal communication

Written communication

Time management

Relationship building

Education

High School diploma

Job description

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

Education

High School or better.

Experience

2 yrs of software support experience

Licenses & Certifications

Equal Opportunity Employer
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