Application Technician

Jobtailor; Orlando (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking an IT support professional to deliver software and application support across enterprise packages. You will set up and configure applications, provide 2nd tier support, and develop improvements to support services while coordinating with multiple departments.

Strong communication and documentation skills are essential. Preferred candidates have two years of delivery support experience, ITIL or related certifications, and familiarity with Microsoft 365, Active Directory, and

Qualifications

• Two years of experience in software and application delivery support
• Troubleshooting Windows 10/11 and Microsoft 365
• Experience with setup, configuration, and support of specific business application packages
• ServiceNow or similar ticketing system
• Strong interpersonal and customer service skills
• Knowledge of and ability to apply software support and troubleshooting methodologies
• Knowledge of installing applications
• Strong verbal and written communication skills
• Strong documentation and time management skills
• Knowledge of Active Directory and Zoom

Responsibilities

• Provide set up and configuration of applications
• Provide 2nd tier support for business applications within the enterprise
• Develop recommendations for enhancing approaches for software support service
• Effectively interact with other departments, groups, and personnel with whom work must be coordinated or interfaced
• Investigate the performance of programs and take action to correct deficiencies
• Create and maintain standard operating procedures (SOPs) and knowledge base articles (KBs)
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

Skills

Software Delivery Support

Troubleshooting Windows 10/11

Active Directory Knowledge

ITIL Certification

Customer Service

Communication Skills

Time Management

Education

Associate or Bachelor’s Degree or technical institute degree/certificate

Tools

Microsoft 365

Zoom

ServiceNow

Job description

• Provide set up and configuration of applications
• Provide 2nd tier support for business applications within the enterprise
• Develop recommendations for enhancing approaches for software support service
• Effectively interact with other departments, groups, and personnel with whom work must be coordinated or interfaced
• Investigate the performance of programs and take action to correct deficiencies
• Create and maintain standard operating procedures (SOPs) and knowledge base articles (KBs)
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

Requirements

• Associate or Bachelor’s Degree, or technical institute degree/certificate, or equivalent combination of education and relevant experience
• Any Microsoft, Apple, or ITIL Certification, preferred
• Minimum of two years’ experience in software and application delivery support
• Troubleshooting Windows 10/11 and Microsoft 365
• Experience with the setup, configuration, and support of specific business application packages
• ServiceNow or similar ticketing system
• Basic command prompt knowledge for troubleshooting
• Understanding of network basics
• Strong interpersonal and customer service skills
• Ability to work with/for multiple employees and meet deadlines
• Knowledge of and ability to apply software support and troubleshooting methodologies
• Knowledge of installing applications
• Strong verbal and written communication skills
• Strong documentation and time management skills
• Knowledge of Active Directory and Zoom

Core Competencies

Demonstrates expertise in software and application delivery support, including troubleshooting and configuration of business applications. Strong ability to create documentation, manage time effectively, and communicate with various stakeholders.

Highest-signal resume keywords

• Software And Application Delivery Support
• Troubleshooting Windows 10/11
• ServiceNow Ticketing System
• Active Directory Knowledge
• ITIL Certification

ATS Optimization Keywords

Hard Skills

• Application Setup And Configuration
• Software Support Methodologies
• Basic Command Prompt Knowledge
• Network Basics Understanding
• Installation Of Applications

Soft Skills

• Strong Interpersonal Skills
• Customer Service Skills
• Strong Verbal Communication Skills
• Strong Written Communication Skills
• Time Management Skills

Certifications & Qualifications

• Microsoft Certification
• Apple Certification
• ITIL Certification

Industry Keywords

• Standard Operating Procedures
• Knowledge Base Articles
• 2nd Tier Support
• Project Status Reporting

Tools & Technologies

• Microsoft 365
• Zoom