Product Support Specialist

Jobtailor; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Intercom

AI-Assisted Tools

Job summary

Jobtailor in Chicago, IL is seeking a customer support professional to deliver exceptional help via Intercom, email, and phone. You will troubleshoot POS and inventory issues, perform data analysis with spreadsheets, and work with Engineering to report bugs.

The role emphasizes documentation, AI-assisted tooling, and maintaining customer satisfaction through metrics-driven support.

Qualifications

• Exceptional attention to detail.
• Strong independent problem-solver.
• Excellent written and verbal communication.
• Organizational excellence.
• Customer-centric mindset.
• Comfortable with ambiguity.
• Comfortable learning and becoming expert in complex software.
• Proficient with spreadsheets for data analysis.

Responsibilities

• Provide exceptional support via Intercom chat, email, and phone.
• Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation.
• Perform data analysis and reconciliation work using spreadsheets.
• Collaborate with Engineering to communicate customer issues and submit bug reports.
• Leverage AI-assisted tools to improve response quality.
• Contribute to knowledge base by documenting solutions and creating help articles.
• Maintain metrics including resolution time and customer satisfaction.

Skills

Data Analysis Using Spreadsheets

Customer Support

Intercom

Documentation

Written and Verbal Communication

Tools

Intercom

AI-Assisted Tools

POS Troubleshooting

Inventory Sync

Accounting Reconciliation

Job description

• Provide exceptional support via Intercom chat, email, and phone
• Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation
• Perform data analysis and reconciliation work using spreadsheets
• Collaborate with Engineering to communicate customer issues and submit bug reports
• Leverage AI-assisted tools to improve response quality
• Contribute to knowledge base by documenting solutions and creating help articles
• Maintain metrics including resolution time and customer satisfaction

Requirements

• Exceptional attention to detail
• Strong independent problem-solver
• Excellent written and verbal communication
• Organizational excellence
• Customer-centric mindset
• Comfortable with ambiguity
• Comfortable learning and becoming expert in complex software
• Proficient with spreadsheets for data analysis

Core Competencies

Demonstrates expertise in providing exceptional customer support through various channels, resolving technical issues, and performing data analysis using spreadsheets. Strong focus on documentation and collaboration with engineering to enhance service quality and customer satisfaction.

Highest-signal resume keywords

• Technical Issue Resolution
• Data Analysis Using Spreadsheets
• Customer Support via Intercom
• Documentation and Knowledge Base Contribution
• Excellent Written and Verbal Communication

ATS Optimization Keywords

Hard Skills

• Data Analysis
• POS Troubleshooting
• Inventory Sync Problem Resolution
• Accounting Reconciliation
• Spreadsheet Proficiency

Soft Skills

• Attention to Detail
• Independent Problem-Solving
• Organizational Excellence
• Customer-Centric Mindset
• Comfortable with Ambiguity

Tools & Technologies

• Intercom
• AI-Assisted Tools