Technical Support Engineer, Level 1

Jobtailor; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a customer support focused professional to troubleshoot, diagnose, and resolve customer issues across IT systems. The role requires on-site work in a shifting schedule, and you will collaborate with cross-functional teams to ensure timely resolutions.

The ideal candidate has a Bachelor's degree in Computer Engineering or IT-related field, strong communication, and a passion for delivering outstanding customer service.

Qualifications

• Bachelor's Degree in Computer Engineering or IT-related course preferred.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• Passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues accurately and in a timely manner
• Work with different systems, software, and hardware
• Follow standard procedures to escape unresolved issues to appropriate internal departments

Skills

Troubleshooting

Customer Service

Communication

Organizational Skills

Teamwork

Education

Bachelor's Degree in Computer Engineering

Tools

Basic Computer Proficiency

Issue Diagnosis

Problem Resolution

Job description

• Troubleshoot, diagnose, and resolve customer issues accurately and in a timely manner
• Work with different systems, software, and hardware
• Follow standard procedures to escape unresolved issues to appropriate internal departments

Requirements

• Bachelor's Degree in Computer Engineering or any IT-related course preferred
• Positive attitude and willingness to learn
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Prior experience in similar roles is a plus but not required
• Great organizational skills and attention to detail
• Basic computer proficiency
• Passion for delivering excellent customer service
• All levels of experience are encouraged to apply
• Must be willing to work on-site and on a shifting schedule

Core Competencies

Demonstrates strong troubleshooting and diagnostic skills to resolve customer issues efficiently while adhering to standard procedures. Exhibits excellent communication, organizational skills, and a commitment to delivering outstanding customer service in a team-oriented environment.

Highest-signal resume keywords

• Troubleshooting Skills
• Customer Service
• Communication Skills
• Organizational Skills
• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Basic Computer Proficiency
• Issue Diagnosis
• Problem Resolution

Soft Skills

• Positive Attitude
• Willingness to Learn
• Interpersonal Skills
• Attention to Detail

Certifications & Qualifications

• Bachelor's Degree in Computer Engineering

Industry Keywords

• IT-related Course
• On-site Work
• Shifting Schedule