IT Support Specialist

Nova Primrose; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Nova Primrose, a leading technology company, seeks an IT Support Specialist in Kansas City, MO to deliver technical assistance to employees and ensure reliable IT infrastructure. You will troubleshoot hardware/software, assist with system installations, and maintain IT documentation to support seamless operations.

The role involves monitoring network performance, ensuring data security, and collaborating with the IT team in a modern office environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least two years of IT support experience; strong understanding of operating systems, networking and security protocols.

Responsibilities

• Provide technical assistance to employees.

Skills

Communication skills

Troubleshooting

Problem-solving

Under pressure performance

Education

Bachelor's degree in Computer Science / Information Technology / related field

Tools

Excel

SQL

Tableau

Job description

Nova Primrose, a leading technology company, is seeking a skilled IT Support Specialist in Kansas City, Missouri. This full-time position offers an attractive compensation and comprehensive benefits package.

As an IT Support Specialist, you will provide technical assistance to employees and ensure the smooth operation of our IT infrastructure. Your duties include troubleshooting hardware and software issues, assisting with system installations and upgrades, and maintaining IT documentation.

You will work closely with the IT team in Kansas City, Missouri, in a modern office environment. Our team is dedicated to delivering exceptional service and support to our clients.

Benefits

• health insurance, which covers a wide range of medical services and procedures, ensuring employees and their families have access to quality healthcare.
• retirement plans, such as a 401(k) or pension scheme, provide opportunities for employees to save and invest for their future, with the company often matching a portion of contributions to encourage participation.
• paid time off, including vacation days, sick leave, and holidays, allowing them to balance work and personal life effectively.

Job Duties

• Provide technical assistance to employees
• troubleshoot hardware and software issues
• assist with system installations and upgrades
• maintain IT documentation
• monitor network performance
• ensure data security

Requirements

• To be successful in this role, you should have a bachelor's degree in Computer Science, Information Technology, or a related field.
• You should have at least two years of experience in IT support, with a strong understanding of operating systems, networking, and security protocols.
• Bachelor's degree in Computer Science, Information Technology, or related field, at least two years of experience in IT support, strong understanding of operating systems, networking, and security protocols, proficiency in troubleshooting and problem-solving, excellent communication skills, ability to work well under pressure.

Additional Details

The role involves a variety of tasks, including data analysis, report generation, and client communication. Candidates should be proficient in using tools such as Excel, SQL, and Tableau for data manipulation and visualization. The workplace is in a modern office environment, with a collaborative and supportive team. Candidates should have a bachelor's degree in a related field, along with at least two years of experience in a similar role. The ideal candidate will be detail-oriented, with strong analytical and communication skills.