Contact Center Representative

Orthohealthkc; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthohealthkc in Kansas City, MO is seeking a dedicated Contact Center Representative to handle inbound and outbound customer calls and resolve inquiries, ensuring a positive customer experience.

The role requires documenting interactions in the CRM, keeping up-to-date on products and policies, and collaborating with teammates to meet performance goals in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls.
• Document customer interactions accurately in the CRM system.
• Identify and escalate priority issues to the appropriate department.
• Maintain up-to-date knowledge of products, services, and policies.
• Collaborate with team members to meet performance goals and improve customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Education

High school diploma

Tools

CRM software

Job description

We are seeking a dedicated and customer-focused Contact Center Representative to join our team in Kansas City, MO. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing excellent service, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Assist customers with product or service questions, billing issues, and account updates.
• Document customer interactions accurately in the company’s CRM system.
• Identify and escalate priority issues to the appropriate department.
• Maintain up-to-date knowledge of company products, services, and policies.
• Work collaboratively with team members to meet performance goals and improve customer satisfaction.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a contact center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with computers and basic software applications.

This position is based in our Kansas City, MO contact center. The role requires working in a team-oriented environment with a focus on delivering exceptional customer service.