IT Support Specialist

Keystone Meadows Partners; Kansas City (MO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Job summary

Keystone Meadows Partners is hiring an IT Support Specialist in Kansas City, MO to resolve hardware, software, and network issues and maintain IT infrastructure. You will support end users, monitor systems, and assist with cloud deployments in a collaborative real estate environment.

The role requires a bachelor’s degree in IT or related field and 2–3 years of IT support experience, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2–3 years of IT support experience.
• Certifications such as CompTIA A+, Network+, or Azure Admin are a plus.
• Strong problem solving and teamwork.
• Excellent written and verbal communication.

Responsibilities

• Provide first-line IT support to the team, resolving hardware, software, and network issues.
• Install, configure, and maintain IT systems, including computers, servers, and network equipment.
• Monitor system performance and proactively identify and address potential issues.
• Assist with deployment and management of cloud-based solutions.
• Train and support end-users, ensuring they can effectively use IT systems.
• Stay up-to-date with IT trends and recommend improvements.

Skills

IT support

Communication

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Keystone Meadows Partners is currently seeking a skilled IT Support Specialist to join their team in Kansas City, MO, on a full-time basis. In this role, you will be responsible for resolving a wide range of technical issues that may arise within the organization. Your primary focus will be on providing prompt and effective support to employees, ensuring that all technological systems and networks operate smoothly and efficiently. This position requires a strong understanding of various IT systems, troubleshooting skills, and the ability to communicate effectively with both technical and non-technical staff. By joining Keystone Meadows Partners, you will play a crucial role in maintaining the organization's technological infrastructure and supporting the overall business operations.

As an IT Support Specialist, you will troubleshoot hardware and software problems, assist users with technical queries, and maintain IT infrastructure. You will also monitor system performance and implement updates.

You will work in a collaborative environment with real estate professionals in Kansas City, MO. The team is dedicated to innovation and client satisfaction, fostering a supportive workplace.

The salary range for this position is between $40,000 and $54,044 per year, providing a competitive compensation package.

• Employees are eligible for comprehensive health insurance coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families.
• The company also offers a robust retirement plan, allowing employees to save and invest for their future.
• Additionally, professional development opportunities are available, such as tuition reimbursement, workshops, and conferences, to help employees enhance their skills and advance their careers within the organization.

To qualify, you must have a bachelor's degree in IT or a related field. Experience with IT support systems and troubleshooting is required. Strong communication skills and problem-solving abilities are essential.

What you will do:

1. Provide first-line IT support to our team, resolving hardware, software, and network issues.
2. Install, configure, and maintain IT systems, including computers, servers, and network equipment.
3. Monitor system performance and proactively identify and address potential issues.
4. Assist with the deployment and management of cloud-based solutions.
5. Train and support end-users, ensuring they can effectively use our IT systems.
6. Stay up-to-date with the latest IT trends and technologies, and recommend improvements to our systems.

What we need:

1. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2. 2-3 years of experience in IT support, with a strong understanding of hardware, software, and networks.
3. Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
4. Excellent problem-solving skills and the ability to work independently and as part of a team.
5. Strong communication skills, both written and verbal.
6. A passion for technology and a commitment to delivering exceptional service.